Engineering

Dangote Field Support Engineer Recruitment 2017 │ How to Apply

Dangote Field Support Engineer Recruitment 2017

Dangote field Support Engineer Recruitment 2017 – Apply for Ongoing Recruitment at the Dangote Group.

Dangote Group, Dangote Field Support Engineer Recruitment, Dangote Group Recruitment 2017, How to Apply Ongoing Recruitment at the Dangote Group – See more details below;

Dangote Field Support Engineer Recruitment

Dangote Group

The Dangote Group is an integrated conglomerate. It is made up of several companies with diversified products such as Cement, Sugar, Flour, Pasta, Noodle, Beverages, Salt, Poly products, Transportation and Real Estate with New initiatives to launch into Oil and Gas, Telecommunications, Fertilizer, and Steel sector of the Nigeria-African Economy. The Dangote Group Recruitment is on.

The Dangote Field Support Engineer recruitment is ongoing for the following positions:

Job Title: Field Support Engineer
Location: Calabar, Cross River, Nigeria

Job Description

The field support engineer is required to provide IT assistance to Dangote customers. The engineer will diagnose and troubleshoot both hardware and software problems and also help in installing applications for customers

The Field Support Engineer is also responsible for resolving network challenges, configuring OS and using remote desktop connections to provide immediate support. The Dangote field Engineer will also rectify customer challenges through chat media emails, by responding to quick questions and queries. When it involves complex IT challenges, the incumbent Field engineer will contact customers on a phone call or use a clear medium to rectify whatever issue

Ultimately, Support Engineer should be trusted and reliable. Customers will expectedly rely on the engineer to solve their technical problems

Job Responsibilities

  • Incumbent will research solutions to software and hardware challenges
  • Incumbent will diagnose and rectify technical issues that also includes account setup and configuring network
  • Communicate with customers in bid to understand and resolve their technical or IT challenges
  • Follow up computer system issues until resolution, within stated time limits
  • Direct clients through phone calls, emails or chats to resolve IT issues
  • Redirect unresolved issues to the appropriate and competent internal team
  • Provide timely response to customers
  • Make sure all technical issues are appropriately logged
  • Follow up on clients to authenticate that their IT challenges have been duly resolved
  • Prepare timely and accurate response
  • Document technical knowledge as notes or as manuals

Job Recruitment Requirements

  • Candidate must be willing to relocate to Calabar if he/she is willing to get the Job, since the Job is in Cross River, Calabar
  • Applicant must have a B.Sc in Computer Science, IT or Software Engineering like Microsoft, Cisco, Linux.
  • Applicant should have a working experience as a Technical Support Engineer
  • Candidate should know Windows/Linux/Max OS environments and computer systems, mobile devices and other tech products
  • Applicant should be able to detect and rectify technical problems
  • Ability to provide step by step guides to solve technical issues

To apply for the Dangote Field Support Engineer, click here

About the author

Ifeanyi David Agbojiwe

Leave a Comment